Nz launches new real estate industry watchdog

A new system for sorting through consumer gripes will result in fewer official complaints against real estate agents, the industry watchdog says.

The Real Estate Agents Authority [REAA] receives about 150 calls a week from people unhappy about their dealings with realtors.

An average of 13 of those complaints go through the authority's formal investigation process.

Chief executive Keith Manch said he hoped a new "triage" system being launched in the next few weeks would get that number down to three or four.

Source: NZHerald.co.nz