4 steps to help property buyers from award-winning agent property investment house

The estate agents, who specialise in property in Detroit, have seen demand from buyers climb in response to the US housing recovery, which has driven up potential yields on investments.

Indeed, investors are increasingly returning to the improving market, with repeat business now accounting for over 40 per cent of their transactions.

Chris Stead, Director at Property Investment House, explains that customer service was the key to encouraging eager buyers: “Winning the AIPP Customer Service Award for 2013 was a great honour for us as we pride ourselves in providing excellent customer service.

“We understand how important it is for Investors buying property on the other side of the world to have a company that is responsive to their needs and on call to help 7 days a week which is what we do.

“Great Customer Service is also an extremely cost effective way of retaining your customers and marketing your business through “word of mouth” promotion and all importantly repeat business which accounts for over 40% of our sales.”

Giving excellent customer service is not just about offering great homes at great prices but also about doing your job well, he continues:

“To provide a high customer service level takes some common sense actions, and doing really nothing more than treating others the way you would like to be treated yourself. The way your customers feel towards you is so important. The more care and attention you provide them with, the more they are likely to continue to want to work with you.

“It’s about understanding your customers and knowing how the products and services that you supply fit into their lives. Any business is capable of supplying consumers with products and services but to gain a competitive edge, and keep your customers coming back, you have to go one better and give them something that others don’t!

“Whether an existing client or new prospect we are available to help 7 days a week. We always make our customers feel important and appreciated, we treat them as individuals.  Understanding their needs is paramount to our Business Strategy.”

Brian Appleton, a client who invested in the agent’s recent Detroit opportunity, comments: “I have been continually impressed with the consistent caring attitude that PIH has with its clients and I have admired the way they have dealt with any situation as it has surfaced with speed.”

Property Investment House offers four simple steps to keep property buyers coming back for more:

Treat clients as individuals

All clients needs and goals are different when looking for a property. Only by asking lots of questions will we be able to understand what opportunities will be of the most interest.

Choose the right properties to offer

Key questions should always be asked about budget, location, time horizon. Is it lifestyle or investment? Commercial or residential? What sort of returns are they expecting to achieve?

Have knowledge of the market

Full due diligence on all homes, developers and overseas partners should always be undertaken. We only offer products that we 100% believe in and would invest in ourselves.

Be on call 7 days a week

In today’s fast-paced world, customer service standards seem to be slipping across many industries. So from day one we made a decision to work very hard at delivering 7 day a week customer service. Great customer service coupled with great products has put us in a great position to prosper and grow as a company.
What clients deserve is good communication during the reservation process and especially after closing and this is exactly what we do for every one of our clients. 

To view Property Investment House’s high yielding investment opportunities in Detroit, click here.